questions and answers

  • Can I request finish samples to be sent direct to my client?

    Yes. At checkout just enter the client’s address details under Delivery Address. If working on more than one project, remember that you can order a maximum of three finish samples per shopping basket. Select what you require for each project as a separate transaction.
  • What height is the back plate on Steel passing brackets?

    Steel passing-bracket dimensions:
  • What height is the back plate on Steel mid brackets?

    Steel mid-bracket dimensions:  
  • What height is the back plate on Steel side brackets?

    Steel single side bracket dimensions:
  • What is the maximum span between brackets for Baroco Collection poles?

    Baroco maximum recommended pole spans:  
  • What is the maximum span between brackets for Elysian Collection poles?

    Elysian poles are 30mm, 50mm and 63mm from the table below:    
  • What is the maximum span between brackets for French Collection poles?

    Standard and Stainless French Poles are as follows:

           

    Steel French Poles as follows:

           
  • What is the maximum span between brackets for Lucent Collection poles?

    30mm (1 3/16″) recommended maximum bracket spacing of 1.2m (4ft)   50mm (2″) recommended maximum bracket spacing of 1.5m (5ft)   Note that acrylic poles are not suitable for use in conservatories or hot rooms and should not be positioned in direct sunlight.
  • What is the maximum span between brackets for Simple Collection poles?

    See attached

     
  • What is the maximum span between brackets for Steel Collection poles?

    See attached

  • What is the ring drop for Baroco rings?

    See attached

  • What is the ring drop for Lucent rings?

    See attached

  • What is the ring drop for Simple rings?

    See attached

  • What is the ring drop for Elysian rings?

    See attached

  • What is the ring drop for Stainless rings?

    See attached

  • What height is the back plate on Stainless side brackets?

    Stainless side bracket dimensions:
  • What height is the back plate on Stainless mid brackets?

    Stainless mid bracket dimensions:
  • What’s the difference between consumer and professional subscriptions?

    A Consumer subscription allows you to order free finish samples. A professional subscription allows you to access all other support services, as well as ordering free finish samples.
  • What is the maximum span between brackets for Motorised Collection poles?

    See attached:  
  • What is the ring drop for French rings?

    Full curtain drop detail for Standard and Stainless French:

     

    Full curtain drop detail for Steel French:

         

    This panel shows ring drops for Standard and Stainless French pole.

           

    See attached

       
  • What height is the back plate on Stainless French brackets?

    See attached:
  • What height is the back plate on Stainless French double brackets?

    See attached:
  • What height is the back plate on Standard French brackets?

    See attached:
  • What height is the back plate on Steel French brackets?

    See attached:
  • What height is the back plate on Lucent passing brackets?

    30mm and 50mm dimensions below relate to the Lucent Collection:
  • What height is the back plate on Lucent mid brackets?

    30mm and 50mm dimensions below relate to the Lucent Collection:
  • What height is the back plate on Lucent side brackets?

    30mm and 50mm dimensions below apply to the Lucent Collection:
  • What height is the back plate on Simple passing brackets?

    Simple passing bracket dimensions:
  • What height is the back plate on Simple mid brackets?

    Simple mid bracket dimensions:
  • What height is the back plate on Simple side brackets?

    Simple side bracket dimensions:
  • What height is the back plate on Stainless passing brackets?

    Stainless passing bracket dimensions:
  • What is the maximum span between brackets for Stainless Collection poles?

    See attached